Your Satisfaction is our highest priority!
Below you will find information about our company policies.
Designer Custom Hoodie Warranty Returns
Once we review your warranty request and we find that your hoodie defect fits our warranty conditions, we will decide to refund you via merchandise credit at our discretion. So be sure to include a valid email address and return shipping information.
To open a warranty claim, please fill in the form below and press submit. You will be issued a Warranty Return Merchandise Authorization (RMA) Number and details about where to send your claim.
Where are you guys based?
We are based in Colorado
Do you guys have a retail store where I can buy stuff in person?
No, we do not have a store. We are working with a few stores about possibly carrying some of our products in the future. If we do make a deal with any store, our website will have information about it.
How was your company started?
The company was originally started in 2006 from an idea to combine a rugby shirt and a hoodie while Shannon was living in Breckenridge, Colorado. It evolved from there.
What type of payments do you accept?
Our website is set up with an easy to use Paypal shopping cart which allows us to take Paypal as well as major credit cards. We also accept Personal Checks and Money Orders; to arrange payment for either of these please email us through the contact form
How long will it take to get my stuff?
All of our orders are shipped First Class USPS Mail (3 days) or Priority USPS Mail (1-3 days). Orders will typically be shipped anywhere from 10-12 days after they have been placed. Some orders may take longer. If you have any questions feel free to submit through the Contact Us page.
Do you guys ship outside the United States?
Yes we can ship anywhere in the world BUT people who require shipping outside the U.S. must email us through the Contact Us page to arrange payment and shipping expenses.
Why should I buy from Brilliant Garment Co.?
We know that when you go shopping for action sports apparel you have lots of choices and we just want to give you a few reasons of why we are your best choice.
Unique- Every hoodie out there looks the same, not ours.
Personal Touch- YOU get to have a say in what the final product looks like when you shop with us!
Quality - When you buy from Brilliant Garment Co., you get the best. All of our products are handmade. No assembly lines, no big machines, just good old fashioned quality products.
Customer Service - Have a question about a product, or an order you just placed? Contact us anytime and we will answer your question right away.
Do you need anymore reasons?
Do you guys sell stuff at action sports events?
Yes we do. Look for us!
Is your question not answered here? Ask here: Contact Us
Shannon- Owner and Founder